Leadership development
We develop leaders who are self-aware, emotionally intelligent and confident. Leaders who build strong and meaningful relationships with others because they understand that human connection creates the conditions for businesses to flourish.
Team
effectiveness
By exploring how individual and group behaviour impacts performance, we help teams at all levels connect and achieve more. Our impactful training empowers employees to work with increased self-awareness and build stronger relationships with colleagues, leading to better ways of working together.
Customer
experience
training
Your people represent your brand every time they speak to a customer. So having empowered, empathetic frontline teams is a must. We improve employee and customer loyalty by equipping customer-facing teams with all the skills they need to better serve your customers – developing their self-awareness and emotional intelligence along the way.
Blended Learning
Tailoring learning journeys to your people, we offer in-person, virtual and online delivery to create a well-rounded and flexible learning programme.
We bring your brand to life
Through immersive drama-based learning, we breathe life into your brand experience.
We create real life authentic scenarios that are authentic brought to life by professional actors allowing colleagues to step back and see how their behaviours and interactions impact the experience of others and create an emotional impact that activates lasting behaviour change
In-person training
Our team of expert facilitators and professional actors win the hearts and minds of your people by fostering a safe and inclusive learning environment.
Virtual events
When you need to reach your people wherever they are, virtual events are an opportunity to bring remote teams together to connect and learn.
At LearningPointZero we understand the challenges of remote teams, global teams and hybrid working. We create immersive and engaging virtual learning experiences that encourage social learning.
Broadcast live from our Bristol studios, we bring the best of human interaction and digital experiences together to inspire transformational change.
eLearning
If your teams are remote or global, growing fast or if you just need a consistent and scalable learning experience for your employees, eLearning offers flexibility, scalability and consistency you need.
Digital learning means that your people can access learning modules at their own pace and convenience and offers individuals the opportunity to customise learning paths based on their needs and skill levels. This personalisation can enhance engagement and knowledge retention.
LearningPointZero’s eLearning platforms provide tools for tracking and analysing learner progress so you can identify strengths and weaknesses, track completion rates, and measure the effectiveness of training programs. We use cutting-edge technology to provide any aspect of digital learning you require. Ranging from designing and building an entire programme from end-to-end, to developing engaging resources that elevate your existing content. Our in-house digital eLearning specialists and creative teams work with you to advise, guide, or build what you need.
Introducing our unique personality profiling tool…
Meaningful human connection that drives better business.
Humans want more from the brands they work for and buy from, so echo helps you stand out from the crowd by
developing the communication skills your people need to engender empathy and trust with others – building
better workplaces and delivering better service.
What our clients say…
"I have worked with Learning Point Zero for the last 12 months. This has ranged from individual coaching, senior manager training and development of my junior management team. The sessions are engaging, thought provoking and different. I have over 25 years' leadership experience, so when you ask for a course on personality types or teamwork, you expect to turn up and have heard it all before. With Aimee at LPZ, the courses are interactive with an approach that makes you look at a challenge or problem in a very different way. The learning is current and you know it is not the same old course being delivered year in and year out. My management team of 9, who look after over 100 staff between them, look forward to these days; they feel invested in, learn something new and feel free and supported to express themselves openly and with honesty. I would thoroughly recommend LPZ, they will tailor their courses to suit the experience of the attendees and make sure topics are memorable, relevant, and enjoyable."
Central Trading Director Higos Insurance Services Ltd
"As part of our UK Life Retail Protection service transformation, we recently rolled out the ECHO training programme to all our frontline colleagues. Focusing on identifying each customer's preferred communication style and then tailoring the call accordingly, the interactions have been more personalised and customers felt far more connected with Zurich. As a direct result we have seen outstanding results for both our customers and colleagues; our Customer tNPS and helpfulness of person scores have increased significantly and we’ve received hugely positive feedback from our colleagues."
Head of Operations Zurich UK
"We’ve achieved the biggest improvement of any manufacturer in JD Power Service Satisfaction rankings from 26th to 11th place. That improvement has been the work we’ve done with the LPZ team. The results are obviously really important, but they are achieved by making sure that we are consistent with our message, we involve all of our staff on that journey, and we are honest and straightforward with them about what the issues are. Most importantly in terms of results is that we share that recognition with them."
Director Customer Services Group Mercedes Benz UK
"I had a vision about creating an event which was focused on truly engaging our employees and building capability through a creative and unique experience... I had a belief in finding a team who got as passionate and enthusiastic as me; who were prepared to go beyond the norm. A team who really got it and delivered what we needed! Thank you to the LPZ team!"
Director Human Resources Coffee, Cheese and Grocery Categories EU Mondelez International
"The Sales through Service programme equips our people with the knowledge, skills and behaviours required to deliver a powerful market-leading customer experience. The programme supports our goal to make our customers the number one priority within the business, providing a helpful and friendly service with intelligent needs-based selling at its core. The Power of Personality together with LEAN and Customer Insights are the toolkits we use operationally to support to MFU growth plans. The programme has transformed the whole centre."
Director Endsleigh
