"I have worked with Learning Point Zero for the last 12 months. This has ranged from individual coaching, senior manager training and development of my junior management team. The sessions are engaging, thought provoking and different. I have over 25 years' leadership experience, so when you ask for a course on personality types or teamwork, you expect to turn up and have heard it all before. With Aimee at LPZ, the courses are interactive with an approach that makes you look at a challenge or problem in a very different way. The learning is current and you know it is not the same old course being delivered year in and year out. My management team of 9, who look after over 100 staff between them, look forward to these days; they feel invested in, learn something new and feel free and supported to express themselves openly and with honesty. I would thoroughly recommend LPZ, they will tailor their courses to suit the experience of the attendees and make sure topics are memorable, relevant, and enjoyable."

"As part of our UK Life Retail Protection service transformation, we recently rolled out the ECHO training programme to all our frontline colleagues. Focusing on identifying each customer's preferred communication style and then tailoring the call accordingly, the interactions have been more personalised and customers felt far more connected with Zurich. As a direct result we have seen outstanding results for both our customers and colleagues; our Customer tNPS and helpfulness of person scores have increased significantly and we’ve received hugely positive feedback from our colleagues."

"We’ve achieved the biggest improvement of any manufacturer in JD Power Service Satisfaction rankings from 26th to 11th place. That improvement has been the work we’ve done with the LPZ team. The results are obviously really important, but they are achieved by making sure that we are consistent with our message, we involve all of our staff on that journey, and we are honest and straightforward with them about what the issues are. Most importantly in terms of results is that we share that recognition with them."

"I had a vision about creating an event which was focused on truly engaging our employees and building capability through a creative and unique experience... I had a belief in finding a team who got as passionate and enthusiastic as me; who were prepared to go beyond the norm. A team who really got it and delivered what we needed! Thank you to the LPZ team!"

"The Sales through Service programme equips our people with the knowledge, skills and behaviours required to deliver a powerful market-leading customer experience. The programme supports our goal to make our customers the number one priority within the business, providing a helpful and friendly service with intelligent needs-based selling at its core. The Power of Personality together with LEAN and Customer Insights are the toolkits we use operationally to support to MFU growth plans. The programme has transformed the whole centre."